July 9th, 2026
New
Improved
Fixed

We released an update focused on fixing workflow issues, improving reliability, and reducing friction for clinic teams.
Automations and Forms
Fixed an issue where some forms, NPS messages, and client workflows were not triggering as expected.
Fixed an automation routing issue so clinic-specific automations now run correctly again.
Resolved an issue where some queued automations may have sent too quickly after the update.
Added additional checks to help prevent automation queue issues during future updates.
Patient Records
Updated SOAP and discharge notes so the patient name pulls from the chart instead of relying only on what AI hears.
Fixed an issue where dispensed or checked-out medications were not always showing in the patient record.
Added work toward a clearer “View Trends” option for lab results.
Improved rabies certificates by adding the required vaccine lot, expiration date, DVM signature, and rabies tag number fields.
Tasks and Follow-Ups
Fixed an issue where task descriptions and notes were not visible on the Taskboard.
Added quick follow-up options for common timeframes, including 7 days, 14 days, 30 days, 6 months, and 12 months.
Improved dark mode visibility in the End of Appointment Checklist.
Inventory and Charges
Improved inventory import handling, including expiration date validation.
Identified and addressed a container entry display issue where the bottom of the form could be cut off.
Added future workflow planning for faster container entry using a starting and ending container number.
Fixed an issue where group code charges, kits, prices, and item text were not displaying correctly.
Payments and Refunds
Fixed refund search so teams can search by invoice number, estimate number, or name.
Improved refund result scrolling.
Fixed a blocker that could prevent partial refunds from being completed.
Reporting
Added work for clearer PDF and CSV report formats in Business Presence reporting.
Added report examples to help teams better understand what exports will look like.
15 of 42 templates added.
Settings and Integrations
Cleaned up wording in Settings so labels better match what is currently available.
Updated accounting language to reflect the correct connection path.
Removed unnecessary vendor names from eRx settings.
Removed specific lab equipment references until those integrations are available.
Updated “ClinicOS Control Hub” language to “PawthosX One.”
Fixed an issue where AI model selections could fail to save or appear unavailable.
DVM License Tracking
Added expiration date fields for USDA, DEA, and state licenses.
Added reminder timing for 90, 60, 30, and 14 days before expiration.
Added groundwork for blocking expired-license workflows when needed.